Frequently asked questions

What we get asked most

Season, sign-in, data, quotas, subsidiaries, pricing: short answers to the questions we get before signing. Missing one? Write to us.

How does it work?

We set up a platform for your company, at your address (mycompany.evercard.digital or greetings.mycompany.com) and in your branding: logo, typography, colours. You customise one of our card templates with your images, videos and texts, then invite your employees by email or by sharing the link and the access code.

How long is the platform accessible?

A season covers one year's greetings: the platform opens in the autumn and stays accessible until the end of March. The exact dates are set with you.

Who creates the employees' accounts?

Nobody. Each employee signs in with their work address, by magic link, Google account or corporate directory. An access code is asked at first sign-in. You can also invite them by email.

Do our employees need to install anything?

No. The platform runs in the browser, on desktop, tablet and phone.

Does our IT department need to be involved?

Not necessarily: the platform is independent from your information system and runs on our own infrastructure. Your IT team only steps in for specific needs: white label on your domain, connection to your directory (SSO), access to the company's address books.

Do you do the graphic design?

No. We provide the card templates and the sending and tracking tool; the design stays in your hands or your agency's, to whom we pass on the platform's specifications. We can recommend partner agencies.

Can we use our own visuals?

Yes. You insert your images and videos into our templates, in every language. We can even create a specific template that meets your needs, which you can reuse over several seasons.

Can we offer several cards to our employees?

Yes, with no limit. Each employee picks their card when sending, among those you have activated for their entity.

Can we send animated cards?

Yes, as a GIF or a video. A GIF plays directly in the mailbox but is heavy and silent. A video has no length limit, with sound and subtitles possible; in the email it is replaced by an image with a button that opens the online card to play it.

Is the platform multilingual?

Yes, in nine languages: French, English, German, Spanish, Italian, Dutch, Polish, Portuguese and Romanian. So are the cards, provided your visuals are generic or adapted for each language.

How are our subsidiaries handled?

Each entity has its cards, its sender and its administrators, with no limit on their number. You appoint administrators for each subsidiary: they customise their entity's greeting cards and follow its statistics, without seeing the others. An entity can also be reserved for a few employees. All employees use the same platform, at a single address, and pick their entity when sending.

Can we send the same message to several people? Are they in copy?

Yes, and each one receives their own email: nobody is in copy. Each recipient's first and last name is inserted automatically in the message.

Can we pull our contacts from Outlook or Google?

Yes. The employee connects to Microsoft 365 or Google Contacts to pick the people to add to a sending, subject to your IT department's approval. They can also paste a list of addresses or import a CSV file.

Can we prepare our greetings in advance?

Yes. The employee prepares the sending whenever they like and sets the date and time of departure; the sending can be edited or cancelled until then.

Can we pre-write the messages for employees?

Yes: you propose a subject and a message per card, which each employee keeps or adapts. We recommend leaving the hand to employees though: a personal message gets more replies.

Can recipients reply?

Yes, directly by clicking Reply in their mailbox, or with the Reply button on the online greetings page. The reply goes straight by email to the employee who sent the greetings.

Can we share our greetings on social networks?

Yes, with the Shareable greetings option. Each employee publishes their greetings page, in the company's colours, and shares it on LinkedIn, Facebook, X, WhatsApp or in their email signature. Recipients can reply from it, and opens are counted network by network.

Can employees find the greetings they already sent?

Yes. Each employee finds their sendings with their statistics: delivered, opened, clicked, replies received.

Does the company have access to usage statistics?

Yes. The administrators' dashboard shows sendings per day and per entity, open, click and reply rates, the most viewed greeting pages and the most active employees.

Do you provide user guides?

Yes. A guide is available in each language, with explanations and screenshots of your own platform. An online assistant answers users' questions live, and Evercard support takes over when needed.

Do the emails actually arrive?

We monitor the reputation of IP addresses and domains to optimise the delivery rate of the greeting cards.

Where is the data hosted?

In France, on a dedicated server we host in an OVH data centre, backed up daily to a remote site. Google and Microsoft address books are read at import time and never stored. At the end of the season, recipients' personal data is purged.

What happens if we exceed our quota?

Sendings stop, never an overage billed without your knowledge. You follow usage on your dashboard and move up to the next plan whenever you wish.

How do we get a price?

The price depends on the card volume and the options chosen. Request a quote and we will send you a proposal tailored to your needs.

Can we see it before committing?

Book a 20-minute demo: an Evercard expert shows you the platform on your own use case, then sends you a quote within 24 hours.

Are subsidiaries charged extra?

No. Entities and subsidiaries are unlimited in every plan, each with its own cards, sender and administrators. Only the total number of cards sent during the season counts.

Are there setup fees?

No. Setting up your platform is included: your branding, cards, entities and onboarding of your administrators.

Are there per-user fees?

No. The price covers the season, whatever the number of employees sending their greetings.

Can we upgrade during the season?

Yes. If your volume grows, you move up to the next plan and pay only the difference, always after your approval: nothing is billed without your agreement. You follow usage on your dashboard and receive an email as soon as 80% of the quota is reached; at the quota, sendings stop.

Do you accept French public-sector invoicing via Chorus Pro?

Yes. We work with public bodies and invoice through Chorus Pro.

Do prices change from one season to the next?

Prices are set per season and published on the pricing page. Your quote is valid until the end of the season it covers; there is no automatic renewal, so you decide again each year.

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