Preguntas frecuentes
Lo que más nos preguntan
Season, sign-in, data, quotas, subsidiaries, pricing: short answers to the questions we get before signing. Missing one? Write to us.
How does it work?
We set up a platform for your company, at your address (mycompany.evercard.digital or greetings.mycompany.com) and in your branding: logo, typography, colours. You customise one of our card templates with your images, videos and texts, then invite your employees by email or by sharing the link and the access code.
¿Durante cuánto tiempo es accesible la plataforma?
Una temporada cubre las felicitaciones de un año: la plataforma abre en otoño y sigue accesible hasta finales de marzo. Las fechas exactas se fijan con usted.
¿Quién crea las cuentas de los colaboradores?
Nadie. Cada colaborador se conecta con su dirección profesional, por enlace mágico, cuenta de Google o directorio corporativo. Se le pide un código de acceso en la primera conexión. También puede invitarlos por email.
¿Nuestros colaboradores deben instalar algo?
No. La plataforma funciona en el navegador, en ordenador, tableta y teléfono.
Does our IT department need to be involved?
Not necessarily: the platform is independent from your information system and runs on our own infrastructure. Your IT team only steps in for specific needs: white label on your domain, connection to your directory (SSO), access to the company's address books.
Do you do the graphic design?
No. We provide the card templates and the sending and tracking tool; the design stays in your hands or your agency's, to whom we pass on the platform's specifications. We can recommend partner agencies.
¿Podemos usar nuestros propios visuales?
Sí. Inserta sus imágenes y vídeos en nuestras plantillas, en cada idioma. Incluso podemos crear una plantilla específica que responda a sus necesidades, reutilizable durante varias temporadas.
Can we offer several cards to our employees?
Yes, with no limit. Each employee picks their card when sending, among those you have activated for their entity.
Can we send animated cards?
Yes, as a GIF or a video. A GIF plays directly in the mailbox but is heavy and silent. A video has no length limit, with sound and subtitles possible; in the email it is replaced by an image with a button that opens the online card to play it.
Is the platform multilingual?
Yes, in nine languages: French, English, German, Spanish, Italian, Dutch, Polish, Portuguese and Romanian. So are the cards, provided your visuals are generic or adapted for each language.
¿Cómo se gestionan nuestras filiales?
Cada entidad tiene sus tarjetas, su remitente y sus administradores, sin límite de número. Usted nombra administradores para cada filial: personalizan las tarjetas de felicitación de su entidad y siguen sus estadísticas, sin ver las demás. Una entidad también puede reservarse a unos pocos colaboradores. Todos los colaboradores acceden a la misma plataforma, en una única dirección, y eligen su entidad al enviar.
Can we send the same message to several people? Are they in copy?
Yes, and each one receives their own email: nobody is in copy. Each recipient's first and last name is inserted automatically in the message.
Can we pull our contacts from Outlook or Google?
Yes. The employee connects to Microsoft 365 or Google Contacts to pick the people to add to a sending, subject to your IT department's approval. They can also paste a list of addresses or import a CSV file.
Can we prepare our greetings in advance?
Yes. The employee prepares the sending whenever they like and sets the date and time of departure; the sending can be edited or cancelled until then.
Can we pre-write the messages for employees?
Yes: you propose a subject and a message per card, which each employee keeps or adapts. We recommend leaving the hand to employees though: a personal message gets more replies.
Can recipients reply?
Yes, directly by clicking Reply in their mailbox, or with the Reply button on the online greetings page. The reply goes straight by email to the employee who sent the greetings.
Can we share our greetings on social networks?
Yes, with the Shareable greetings option. Each employee publishes their greetings page, in the company's colours, and shares it on LinkedIn, Facebook, X, WhatsApp or in their email signature. Recipients can reply from it, and opens are counted network by network.
Can employees find the greetings they already sent?
Yes. Each employee finds their sendings with their statistics: delivered, opened, clicked, replies received.
Does the company have access to usage statistics?
Yes. The administrators' dashboard shows sendings per day and per entity, open, click and reply rates, the most viewed greeting pages and the most active employees.
Do you provide user guides?
Yes. A guide is available in each language, with explanations and screenshots of your own platform. An online assistant answers users' questions live, and Evercard support takes over when needed.
¿Los emails llegan bien?
Supervisamos la reputación de las direcciones IP y de los dominios para optimizar la tasa de entregabilidad de las tarjetas de felicitación.
¿Dónde se alojan los datos?
En Francia, en un servidor dedicado que alojamos en un centro de datos de la empresa OVH, con copia de seguridad diaria en un sitio remoto. Las agendas de Google y Microsoft se leen en el momento de la importación y nunca se guardan. Al final de la temporada, los datos nominativos de los destinatarios se purgan.
¿Qué ocurre si superamos nuestra cuota?
Los envíos se detienen, nunca un exceso facturado sin su conocimiento. Sigue el consumo en su panel y pasa a la fórmula superior cuando lo desee.
¿Cómo obtener una tarifa?
El precio depende del volumen de tarjetas y de las opciones elegidas. Solicite un presupuesto y le enviaremos una propuesta adaptada a su necesidad.
¿Podemos ver la plataforma antes de comprometernos?
Reserve una demostración de 20 minutos: un experto de Evercard le muestra la plataforma con su propio caso y le envía después un presupuesto en 24 horas.
Are subsidiaries charged extra?
No. Entities and subsidiaries are unlimited in every plan, each with its own cards, sender and administrators. Only the total number of cards sent during the season counts.
Are there setup fees?
No. Setting up your platform is included: your branding, cards, entities and onboarding of your administrators.
Are there per-user fees?
No. The price covers the season, whatever the number of employees sending their greetings.
Can we upgrade during the season?
Yes. If your volume grows, you move up to the next plan and pay only the difference, always after your approval: nothing is billed without your agreement. You follow usage on your dashboard and receive an email as soon as 80% of the quota is reached; at the quota, sendings stop.
Do you accept French public-sector invoicing via Chorus Pro?
Yes. We work with public bodies and invoice through Chorus Pro.
Do prices change from one season to the next?
Prices are set per season and published on the pricing page. Your quote is valid until the end of the season it covers; there is no automatic renewal, so you decide again each year.