Întrebări frecvente
Ce ni se cere cel mai des
Season, sign-in, data, quotas, subsidiaries, pricing: short answers to the questions we get before signing. Missing one? Write to us.
How does it work?
We set up a platform for your company, at your address (mycompany.evercard.digital or greetings.mycompany.com) and in your branding: logo, typography, colours. You customise one of our card templates with your images, videos and texts, then invite your employees by email or by sharing the link and the access code.
Cât timp este accesibilă platforma?
Un sezon acoperă urările unui an: platforma se deschide toamna și rămâne accesibilă până la sfârșitul lunii martie. Datele exacte se stabilesc împreună cu dumneavoastră.
Cine creează conturile colaboratorilor?
Nimeni. Fiecare colaborator se conectează cu adresa sa profesională, prin link magic, cont Google sau directorul companiei. La prima conectare i se cere un cod de acces. Îl puteți invita și prin e-mail.
Colaboratorii noștri trebuie să instaleze ceva?
Nu. Platforma funcționează în browser, pe calculator, tabletă și telefon.
Does our IT department need to be involved?
Not necessarily: the platform is independent from your information system and runs on our own infrastructure. Your IT team only steps in for specific needs: white label on your domain, connection to your directory (SSO), access to the company's address books.
Do you do the graphic design?
No. We provide the card templates and the sending and tracking tool; the design stays in your hands or your agency's, to whom we pass on the platform's specifications. We can recommend partner agencies.
Putem folosi propriile elemente vizuale?
Da. Inserați imaginile și videoclipurile dumneavoastră în modelele noastre, în fiecare limbă. Putem chiar crea un model specific nevoilor dumneavoastră, reutilizabil pe mai multe sezoane.
Can we offer several cards to our employees?
Yes, with no limit. Each employee picks their card when sending, among those you have activated for their entity.
Can we send animated cards?
Yes, as a GIF or a video. A GIF plays directly in the mailbox but is heavy and silent. A video has no length limit, with sound and subtitles possible; in the email it is replaced by an image with a button that opens the online card to play it.
Is the platform multilingual?
Yes, in nine languages: French, English, German, Spanish, Italian, Dutch, Polish, Portuguese and Romanian. So are the cards, provided your visuals are generic or adapted for each language.
Cum sunt gestionate filialele noastre?
Fiecare entitate are felicitările, expeditorul și administratorii săi, fără limită de număr. Numiți administratori pentru fiecare filială: ei personalizează felicitările entității lor și îi urmăresc statisticile, fără a le vedea pe celelalte. O entitate poate fi și rezervată câtorva colaboratori. Toți colaboratorii folosesc aceeași platformă, la o singură adresă, și își aleg entitatea în momentul trimiterii.
Can we send the same message to several people? Are they in copy?
Yes, and each one receives their own email: nobody is in copy. Each recipient's first and last name is inserted automatically in the message.
Can we pull our contacts from Outlook or Google?
Yes. The employee connects to Microsoft 365 or Google Contacts to pick the people to add to a sending, subject to your IT department's approval. They can also paste a list of addresses or import a CSV file.
Can we prepare our greetings in advance?
Yes. The employee prepares the sending whenever they like and sets the date and time of departure; the sending can be edited or cancelled until then.
Can we pre-write the messages for employees?
Yes: you propose a subject and a message per card, which each employee keeps or adapts. We recommend leaving the hand to employees though: a personal message gets more replies.
Can recipients reply?
Yes, directly by clicking Reply in their mailbox, or with the Reply button on the online greetings page. The reply goes straight by email to the employee who sent the greetings.
Can we share our greetings on social networks?
Yes, with the Shareable greetings option. Each employee publishes their greetings page, in the company's colours, and shares it on LinkedIn, Facebook, X, WhatsApp or in their email signature. Recipients can reply from it, and opens are counted network by network.
Can employees find the greetings they already sent?
Yes. Each employee finds their sendings with their statistics: delivered, opened, clicked, replies received.
Does the company have access to usage statistics?
Yes. The administrators' dashboard shows sendings per day and per entity, open, click and reply rates, the most viewed greeting pages and the most active employees.
Do you provide user guides?
Yes. A guide is available in each language, with explanations and screenshots of your own platform. An online assistant answers users' questions live, and Evercard support takes over when needed.
E-mailurile chiar ajung?
Urmărim reputația adreselor IP și a domeniilor pentru a optimiza rata de livrare a felicitărilor.
Unde sunt găzduite datele?
În Franța, pe un server dedicat pe care îl găzduim într-un centru de date OVH, cu copie de siguranță zilnică pe un site la distanță. Agendele Google și Microsoft sunt citite în momentul importului și nu sunt niciodată stocate. La sfârșitul sezonului, datele nominale ale destinatarilor sunt șterse.
Ce se întâmplă dacă ne depășim cota?
Trimiterile se opresc, niciodată o depășire facturată fără știrea dumneavoastră. Urmăriți consumul pe tabloul de bord și treceți la formula superioară când doriți.
Cum obținem un tarif?
Prețul depinde de volumul de felicitări și de opțiunile alese. Solicitați o ofertă și vă vom trimite o propunere adaptată nevoilor dumneavoastră.
Putem vedea platforma înainte de a ne angaja?
Rezervați o demonstrație de 20 de minute: un expert Evercard vă arată platforma pe cazul dumneavoastră, apoi vă trimite o ofertă în 24 de ore.
Are subsidiaries charged extra?
No. Entities and subsidiaries are unlimited in every plan, each with its own cards, sender and administrators. Only the total number of cards sent during the season counts.
Are there setup fees?
No. Setting up your platform is included: your branding, cards, entities and onboarding of your administrators.
Are there per-user fees?
No. The price covers the season, whatever the number of employees sending their greetings.
Can we upgrade during the season?
Yes. If your volume grows, you move up to the next plan and pay only the difference, always after your approval: nothing is billed without your agreement. You follow usage on your dashboard and receive an email as soon as 80% of the quota is reached; at the quota, sendings stop.
Do you accept French public-sector invoicing via Chorus Pro?
Yes. We work with public bodies and invoice through Chorus Pro.
Do prices change from one season to the next?
Prices are set per season and published on the pricing page. Your quote is valid until the end of the season it covers; there is no automatic renewal, so you decide again each year.